Refund policy

Returns & Refunds Policy

Returns

We want you to be satisfied with your purchase from VÉSIA.

* Returns can be requested within 7 days of receiving your order.
* Products must be unused, unopened, and in their original packaging.
* For hygiene and safety reasons, opened or used skincare products cannot be returned unless the product is damaged, defective, or incorrect.
* Customers must provide their order number and proof of purchase when requesting a return.

Refunds

* Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
* Approved refunds will be processed within 5–7 business days.
* Refunds will be issued to the original payment method used during purchase.
* Shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund after verification.

Non-Returnable Items

The following items are not eligible for return:

* Opened or used skincare products
* Products damaged due to misuse or improper storage
* Items purchased during clearance or special promotional sales

For return or refund requests, please contact our customer support team with your order details.

By placing an order with VÉSIA, you agree to this Returns & Refunds Policy.

Refund policy

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